CRISIS COMMUNICATIONS

Our Philosophy

“Our philosophy is simple: In crisis situations, clarity saves lives and protects communities. Whether facing avalanches, wildfires, floods, or severe weather events, emergency teams and municipal leaders need to focus on response and safety. By managing crisis communications, we enable responders to concentrate on their critical work while ensuring the public receives timely, accurate information when it matters most.”

“We build resilience in your organization through strategic preparation and expert response. Our team can provide hands-on media training, develop custom crisis communication plans, and mentor your key personnel to handle high-pressure situations. When crisis hits, we take control of all communications – managing media inquiries, coordinating stakeholder updates, and maintaining consistent messaging across all channels. From preparation to response, we ensure your team has the tools, training and support to maintain public confidence while focusing on critical operations.”

Testimonials

Balancing the message...

I noted your interview https://www.cbc.ca/player/play/video/9.6698620 from the Purcells avalanche accident. My highest regards in how you spoke clearly and honestly as both a rescuer/captain and as a human being affected by this tragedy. I worked for years as a Grand Teton National Park climbing ranger/warden and have brought climbers and personal friends home to their families. I greatly appreciated your candor and humanity in speaking to a national audience.

Drew Hardesty

Rescue Professional

Leadership in a Crisis

Mark Jennings-Bates demonstrated exceptional leadership in a time of deep tragedy by delivering clear, timely, and compassionate communications during the Kaslo avalanche crisis that resulted in the loss of three lives. His calm, coordinated approach ensured that stakeholders were well-informed and that the community’s needs remained the top priority throughout the response effort.

Marcus Gurske

Senior Public Affairs Consultant

Marcus Gurske Public Affairs

Our Tools

We monitor progress of events and media coverage with state-of-the-art technology to make it easy to adapt planning

MOSAICDM LLC

Our technology partner ensures that we can keep a sharp eye on evolving dynamics and refine our planning in real time.

Media Connections

Having worked on so many projects over the years our media list ensures we can get your message out instantly to the right audience.

Experience

Our principal and founder was a former officer in the Canadian Armed Forces with a background in extreme adventure, rally racing and record breaking adventures. He now serves as a Search and Rescue Manager in British Columbia, Canada.